Help Center

·         How do I pay for my order?

We have a number of payment methods. Choose the one that is most convenient for you. The options are: Online Bank Transfer through your Credit, Debit, or Cash Card,

We accept Visa, Master and RuPay cards. You may also pay through payments wallets like Airtel Money, Freecharge, Mobikwick, Ola Money, Payzapp of HDFC Bank.

·         Do you offer a Cash On Delivery (COD) payment option? How does it work?

No, we do not support the COD payment method.

·         What should I do if my payment doesn't get through or fails?

If your payment transaction fails, please get the issue resolved with your Bank who’s Card you are trying to charge or the wallet which you are using. If everything is fine at their end and still your payment is not getting through please contact our Customer Service immediately by call/ WhatsApp on +918779250858 or email us at support@sweetheartcreations.com

·         Do you Ship worldwide?

No. We ship only within India.

·         Do I have to pay shipping charges?

No, you don't have to pay any shipping charges as the shipping will be free for all the products on sweetheartcreations.com

·         By when will I receive the ordered products?

Delivery will be done within 10-12 working days except for customized products which may take up to 20 working days. 

·         How do I know whether the product can be delivered to my area?

Sweet Heart Creations is trying its best to ship its products as far and wide as possible. However, there are still a few areas where we are unable to ship. While placing an order, you will receive an intimation of the same.

·         A few months ago, I had ordered fromSweet Heart Creations and the order was delivered successfully to my address. However, this time, I am unable to place an order as my Pin code is not being recognized. Why so?

There were a few areas and Pin codes that were serviced by Sweet Heart Creations earlier; however, they are unserviceable now due to courier issues. If you are trying to place an order using one of these Pin codes, we won't be able to take your order. We regret the inconvenience. To place your order successfully, we request you to provide a different/alternate address with a serviceable Pin code. Please get in touch with our Customer Service by call/WhatsApp on +918779250858 or email us at support@sweetheartcreations.com to know which Pin codes are serviceable.

·         What is the mode of delivery at Sweet Heart Creations?

We have partnered with The Professional Couriers for the shipment of products across India. Depending upon your location and reach, we also make use of several other trustworthy domestic service providers to deliver products.

·         Why have I received only a part of my order?

As mentioned in our Product details page, each product has its own delivery duration. Please note that, if you have ordered multiple items, the entire order may not be delivered together and you would be receiving partial shipments, as each product may be delivered as per the individual delivery timeline. However we try and send maximum products from your order in one shipment.

·         How do I know if my order has been placed successfully?

Within a few minutes of successfully placing your order, you will receive an email confirmation from Sweet Heart Creations. This email will include all the important details related to your order. Please do not delete this email, as it, more or less, acts as an order receipt.

·         How do I check the status of my order?

Simply follow the below-mentioned steps:

1.    Click on 'Login / Sign Up' on the top right of the page and log in to your account.

2.    Go to 'My Account' on the top right of the website.

3.    Click on the 'Orders' tab.

4.    Go to the relevant Order No. and click on it to check its status.

·         Can I cancel an order?

Though, the Sweet Heart Creations website itself does not have an option to cancel an order once the payment is made, you can definitely get in touch with our Customer Service by Call/WhatsApp on +918779250858 or email us at support@sweetheartcreations.com at the earliest (within 24 hours of placing the order) with your Order No. to cancel it. If your order has not been processed, we can cancel the same.

·         Can I modify or change my order?

Our helpful and friendly Customer Service Executives are always at your service in case you want to modify your order; simply call/whatsApp on +918779250858 or email to support@sweetheartcreations.com They will also be happy to help you if you want to update your shipping address. Remember to be as quick as possible and contact our Customer Service at the earliest for anything like this.

·         Can I mix and match items from different sets and collections? In other words, can you personalize a set?

Yes, that's possible. We can personalize things. You can definitely call/WhatsApp Customer Service on +918779250858 or email us at support@sweetheartcreations.com

·         How do I contact Sweet Heart Creations Support Team?

You can get in touch with our Customer Service by sending us an email to support@sweetheartcreations.com or can call/WhatsApp on +918779250858 between 9.30 a.m. and 6 p.m.

At Sweet Heart Creations, we understand how much you value your every purchase and for us, good customer experience is utmost important. Hence, to fulfill our word, we are committed to making your shopping experience with us as delightful as possible.

Even after this, if you are not fully satisfied with your purchase, don’t worry as we have an excellent Return policy. The process is pretty simple. All you need to do is raise a return request, within a period of 2 days ( 48 hours ), from the date of delivery for dislike, damaged and defective products following the below steps:

You can raise a return request by simply calling/WhatsApp our customer care number on +918779250858. You can also raise a return request by emailing us on our support email id support@sweetheartcreations.com.

While you choose any of the above options, we will ensure that you get a resolution at the earliest.

At Sweet Heart Creations, we assure you that all products are checked properly before shipping them but even then the product you receive is “Damaged or Defective”, our friendly returns policy will solve your problem.

Note: For damaged and defective products, please share the product images along with the packaging images on support@sweetheartcreations.com mentioning whether you would like a replacement or Refund and our support team will get back to you for your replacement/refund processing.

The possible solutions covered in the returns policy are:

Replacement

We have a facility of replacement if in case the product delivered is (Damaged or Defective). You may mention your option for replacement in your returns email and our support team will get back to you for your replacement processing.

Refund

We have a facility of refund if in case the product delivered is (Damaged or Defective) and you choose the option of Refund in your Returns email. Refund is not available for dislike or in a customized product.

Note

If the order value becomes zero on usage of any gift vouchers or discount coupon codes, for such instances, there will be no refund provided and in return we will reinstate the “Gift Voucher” or “Discount Coupon Code” with the respective amount, which you can use to redeem any other product of your choice from the Sweet Heart Creations website.